http://newmethods.org/archives/the-formula-for-wow-customer-service/ The Edge of Innovation Sun, 13 Sep 2015 11:52:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://newmethods.org/archives/the-formula-for-wow-customer-service/#comment-74 Greg Hartle Sun, 07 Aug 2011 19:43:00 +0000 http://newmethods.org/blog/?p=1255#comment-74 They do and have for years. It's the same thing that Zappos does. They invest hours and dollars in the hiring process. It's so critical. Much like a marriage. They do and have for years. It’s the same thing that Zappos does. They invest hours and dollars in the hiring process. It’s so critical. Much like a marriage.

]]> http://newmethods.org/archives/the-formula-for-wow-customer-service/#comment-75 Greg Hartle Sun, 07 Aug 2011 19:43:00 +0000 http://newmethods.org/blog/?p=1255#comment-75 They do and have for years. It's the same thing that Zappos does. They invest hours and dollars in the hiring process. It's so critical. Much like a marriage. They do and have for years. It’s the same thing that Zappos does. They invest hours and dollars in the hiring process. It’s so critical. Much like a marriage.

]]> http://newmethods.org/archives/the-formula-for-wow-customer-service/#comment-72 epicenterlanguages Fri, 05 Aug 2011 17:48:00 +0000 http://newmethods.org/blog/?p=1255#comment-72 Seriously?! How in the world could Nordstrom do that? I guess they must invest a lot of time and energy in the recruitment/selection process?  Wow! Seriously?! How in the world could Nordstrom do that? I guess they must invest a lot of time and energy in the recruitment/selection process?  Wow!

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